intelligent operations, simplified.
One platform running your digital workplace
One AI-native platform, one partner, one contract, accountable for it all across 190+ countries.
Save money.
Device refreshes decided on evidence, software rightsized to real use, not renewal habit.
Reduce waste.
Fewer devices built, shipped and retired. Carbon and
e-waste down by design.
Increase productivity.
Friction fixed before the ticket exists and your AI tools actually adopted, not just rolled out.
Validate compliance.
Compliance and ESG checked continuously, not reconstructed once a year.
Two kinds of friction. One partner takes both.
Digital friction is the tech fighting your people: slow machines, frozen apps, the same tickets every day.
Operational friction is everything around it: getting a device to a new starter through customs, fixed, replaced, returned. Your people lose hours to both, every week.
IT
"We take a ticket, we resolve a ticket. All day."
A small team that can’t add headcount, stuck in reactive mode.
People & HR
“Our new starter begins Monday in a country we’ve never shipped to."
No local entity, no local supplier, no time.
Finance
"We held off refreshing to save money."
But a slow machine costs more in lost hours and support than a new one most teams just can't see it.
Procurement & Operations
"Customs held the shipment again. We had to redo the whole thing."
Cross-border shipping and procurement eating time and money.
Not two services stitched together.
One converged operating loop.
DEX and Lifecycle converge under one operating model,
one platform, one team, one partner accountable for both.
DEX Services
We fix IT problems before your people feel them.
Real-time experience monitoring across every device and app.
Predictive detection issues caught before the employee notices.
Automated remediation at fleet scale: one root-cause fix, applied to every affected device - the work reactive teams never get time for.
AI-led support through Spark: resolution, not deflection.
Lifecycle Services
The right device, in the right hands, in any country.
Global sourcing, deployment and support across 190+ countries - joiners, movers and leavers handled, no regional patchwork.
One standardised lifecycle model.
Refresh decided on performance evidence, not arbitrary timelines.
Recovery, certified sanitisation and ESG-ready reporting .
Run both with one partner
and there's no gap left for problems to fall into. That's the whole idea.
The business case before you commit to it.
These are the modelled outcomes we start with to show the total cost of ownership.
114%
Over three years at the target maturity level.
90,000
Given back over 3 years, the equivalent of several full-time people.
£1.64M
Support, software and device savings combined, against the full cost of the service. Same modelled estate.
Small enough to be accountable.
Big enough to be everywhere.
We keep your people's IT working day to day. And we handle their devices from order to retirement. Each is useful alone. Together, they cover the entire journey and each makes the other better.
Delivered via our global network
25+
Years of global field service delivery
190+
Countries Served
5, 000+
Permanently employed, not subcontracted
Real-time telemetry from every device +
what your people tell us = problems resolved
at root cause, reported as business outcomes not dashboards.
The cheapest IT to buy is rarely the cheapest to run.
The price of a laptop, a licence or a support contract is the part you can see. The cost of friction lost hours, repeat tickets, security exposure is far larger, and almost nobody measures it.
WHAT YOU SEE
Purchase price. Licence fees. The support bill. The numbers already on a spreadsheet and the easy place to cut.
WHAT IT ACTUALLY COSTS
The hours lost to friction, the tickets it generates, the productivity it drains and the risk it carries. Invisible on the spreadsheet and usually the bigger number.
VX-ONE
The real total cost of ownership isn't what something costs to buy. It's what it costs to live with. We make that visible so you spend where it actually pays back and convert lumpy refresh capex into flat, per- device consumption .
In our world, there should be no tickets.
Most IT teams are stuck reacting. Gartner says 82% of organisations are. Getting out doesn't take more headcount. It takes a partner who fixes things before your people feel them. Tell us where it hurts most, and we'll start there.
FAQs
Still have questions?
Because every problem your people have involves both. When the laptop comes from one supplier and the support from another, problems get bounced between them and you pay twice. With one partner, we can tell a software fault from a worn-out machine, fix the right thing first time, and nobody can say “not our problem.”
Two things. We keep your people’s IT working by watching how every device and app performs and fixing problems remotely, usually before anyone notices. We handle the devices themselves buying, building, shipping, supporting, replacing and retiring them in 190+ countries. Together, these form the operating model Gartner calls Digital Workplace Operations Automation (DWOA).
A dashboard tells you what’s wrong; it doesn’t fix anything. Most organisations that buy monitoring tools stay exactly as reactive as before, because nobody has time to act on the data. We’re not a tool we’re the team and the service that does the fixing, with your monitoring data as the trigger. You keep control; we do the work.
Yes, 190+ countries through our global delivery network, with VX-One as the single accountable party. One contract, one catalogue, one number to call. Customs, local logistics and in-country hands included, so a new starter in Cairo or Costa Rica is our problem to solve, not yours.
Start by turning on the lights.
Whether you're reducing cost, improving operations, or driving strategic transformation. It starts with visibility.
